Returns & Refunds Policy

At The Millett Road Maker (www.millettroadmaker.com.au), we take great pride in delivering fresh, high-quality products. Because our goods are fresh and perishable, special considerations apply when resolving issues with your order.

1. Australian Consumer Law Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced or refunded if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

2. Perishable Goods & Physical Returns

Due to food safety regulations and the fresh, perishable nature of our products, we do not accept physical returns of fresh food items.

However, if a product arrives damaged, spoiled, or fails to meet acceptable quality standards, we will happily provide a refund or replacement upon verification.

3. How to Request a Refund or Replacement

To make a claim under our policy, please contact us at simon@millettroadmaker.com.au within 48 hours of receiving or picking up your order.

To help us process your request quickly, please include the following details in your email:

  1. Order Number and date of delivery/pickup.

  2. Details of the Issue: A short description explaining what is defective about the item.

  3. Clear Photos:

    • Photo(s) showing the product defect/fault.

    • Photo(s) of the packaging, clearly showing the baked-on date / best-before date or batch identifier.

Note: Without clear photographic evidence of the defect and the baked-on date, we may be unable to process your claim.

4. Processing Your Remedy

Once we review and approve your claim:

  • Refunds: Approved refunds will be processed back to your original payment method within [e.g., 3–5 business days].

  • Replacements: If requested and subject to availability, a replacement item may be offered instead of a refund.

5. Change of Mind

As our products are fresh and baked or prepared to order, we do not offer refunds or exchanges for change of mind once an order has been dispatched or picked.